For users from the EU, there is a difference corresponding to VAT. 

If you are domiciled in the European Union, the price you pay will be higher than the price displayed on the product page, as you will have to add VAT (around 20%, depending on your country). As indicated on the product page, the price is displayed exclusive of VAT, and the amount including VAT is calculated in the shopping cart.

Unfortunately, we haven't yet found an ideal solution for effectively displaying the total price including VAT directly on the product page, depending on the user's country of origin. 

More information on the EU website.

Note for non-EU users: if you are domiciled outside the European Union, you are not subject to VAT. The price to be paid will therefore be the displayed price excluding VAT. 

When you place an order, you will receive an email containing the download links for the products. The name of the mail is the following: "[Hartolia miniatures] The virtual product that you bought is available for download"

If you didn't receive it, you can check your spam folder - sometimes it's there. You can also log in to your customer account and download your products directly from the site. 

If there is any problem (link not working, download problem, ...), contact us and we will solve the problem as soon as possible. 

1) Start by logging into your customer account :

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2) Access the list of your orders:

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3) Click on the "Detail" button of the order you are interested in:

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4) Download your files by clicking on the blue links of each item: 

A download link is sent to you immediately by email upon payment of the order. You can also find your files in your customer account.