Frequently Asked Questions
About Hartolia miniatures
You can send us a message (in English or French) via the contact form by clicking here.
We will answer you as soon as possible, mostly during the opening hours corresponding to Europe (we are based in France). In the meantime, feel free to browse through this FAQ, you may find the answer to your question!
Order and download models
When you place an order, you will receive an email containing the download links for the products. The name of the mail is the following: "[Hartolia miniatures] The virtual product that you bought is available for download"
If you didn't receive it, you can check your spam folder - sometimes it's there. You can also log in to your customer account and download your products directly from the site.
If there is any problem (link not working, download problem, ...), contact us and we will solve the problem as soon as possible.
Yes, most of our sets are designed with this in mind, by being divided into several parts: this allows easy access to the interiors of the ground floor and each floor. You can consult the photos, which systematically detail how the file is designed.
We also detail the number of pieces that the decor contains, you can consult this information by clicking on "Product details" of the product sheet:
We compress some of our large files so that they can be downloaded more easily and quickly. To do this, we use one of the most common and efficient compression methods, the RAR format.
To open the RAR archive and access the STL files, you have two methods :
- either use one of the many free software available. We recommend 7-zip (download here: 7-zip.org). Once the software is installed, you just have to extract the files contained in the RAR archive.
- or use an online website, like this one: https://extract.me/
With 7zip, you just need to right-click on the RAR file, then "7-zip" and "Extract to ..." :
An example of how RAR archive is useful : a 552Mo size folder is only 159Mo when it's RAR compressed (-72%). It's definitely easier to download !
The scale in which the file is located when you download it is indicated in its product page, at the "Product details" level ("Original file scale") :
If the information is not present, do not hesitate to contact us, we will communicate it to you as well as the resizing ratio of the model to the scale you use.
Note that some slicers may automatically resize objects when you import them: identify it when it happens to be sure to apply the right resizing.